Delivery Information

Collections

We no longer allow collections (pick up) sorry.

Shipping / Courier

Shipping is generally by signature required courier only. Unless prior arrangements are made we will only ship within New Zealand (North Island and South Island only). Shipping rates indicated in the listing are indicative only and subject to our confirmation. It is important that full addresses are provided to ensure accurate shipping. Rates provided exclude shipping to offshore Islands e.g. Waiheke, Great Barrier, Stewart Island, Chatham Islands etc. If you require delivery to these locations please ask for confirmation that we can ship and a rate BEFORE paying.

Rural delivery addresses are as determined by the courier companies we use and if they consider your address to be a rural address the rural surcharge will be applied to all freight.

Combined Freight

When possible and when requested we will combine freight and pass on the savings. Because of Courier company quantity breaks etc. we are sometimes not able to combine freight. This is not an automatic process so you need to request, or remind us AFTER the auction and BEFORE you pay.

Should a refund for freight paid be requested a $5.00 administration fee may apply.

Expected Delivery Times

We endeavour to despatch all orders the next working day from when you make your payment. In the case of bank despoits made on a weekend the payment is not processed until Monday night so we would endeavour to despatch the goods on the Tuesday. The courier company target delivery times are:

North Island - 2 to 3 working days
South Island - 3 to 4 working days
If rural or a NZ offshore island e.g. Great Barrier, Waiheke, then allow another 2 to 3 working days.

We will normally send an email around 7pm on the day of despatch with courier tracking numbers and a link to their tracking website along with a contact phone number so you can keep tabs on the delivery of your package.

The Team at So Euro

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