Layby

We are unable to provide Lay-By sorry.

Warranty

All customers buying from the So Euro website are covered by Warranty for 12 months from the date of purchase.  Any goods purchased for personal use may be returned.  Goods purchased through other channels such as auction website may have limited or no warranty.  Warranty, where applicable will cover goods;

• if they are faulty, or
• require repair.  We will, where ever possible repair or provide a replacement. If unable to do so within a reasonable period of time we will issue a refund of the purchase price. Freight costs are not normally refunded.
• Like any other retail purchase it is your responsibility and cost to return goods for repair.
   

Buy With Confidence - 7 Day Right of Return 

We realise it is difficult buying from just a photograph so we will allow a 7-day right of return on all goods.  This will allow you the opportunity to evaluate the quality and value for money.

PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY OR A MINIMUM  RE-STOCKING FEE OF 15% WILL APPLY.

RETURN INSTRUCTIONS:

NOTE: NO GOODS WILL BE ACCEPTED WITHOUT A RETURNS AUTHORISATION (RA)

• Return everything in it's original condition!
• For a complete refund, items must be in original condition, show no signs of wear, and you must have contacted us within 7-days from the date of attempted delivery by the courier. The goods must then be received back by us within 7-days of providing you a Returns Authorisation form.
• Please be careful when trying your goods as many of these have fine finishes that are easily damaged.
• Include all original packaging, accessories and paperwork (e.g. owners manual, warranty card, etc.).
• Include a copy of the packing slip or invoice and the completed Returns Authorisation that we will email to you.  Clearly indicate your reason for your return.
• Please do not write on the manufacturers box, manual, or warranty card until your are certain of your  purchase.
• Please reseal using only CLEAR packing tape. Do not use brown tape or masking tape.
• You are responsible for the goods until they safely reach our warehouse. To protect your return use all original packaging materials. In the event of damage we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances however, you retain ownership of the goods.
• Make sure you have insurance for the return for the full value of your purchase.
• Ship your item(s) back with a trackable service like PBT, NZ Couriers or Courier Post. We are not responsible if your returned merchandise gets lost in the mail.
• Refunds take approximately 3-5 working days to clear and process.
• Credit card purchases are credited back to the original credit card. All other purchases are refunded by direct deposit into a nominated bank account.
• The return address together with returns information will be advised when the RA (Returns Authorisation) is issued.

NOTE: Regardless of whether the return is under warranty, or because the product is not suitable, the following terms apply:

• We DO NOT refund freight.  We will only refund the purchase price of the goods. This is standard amongst most of the larger online sellers.
• We reserve the right to deduct any costs incurred replacing packaging or parts lost or missing (other than might be the cause of a warranty claim)

The nature of importing means that exchange rates and shipping rates vary order-to-order.

When you place an order with us this constitutes an "offer to purchase". So Euro has no requirement to accept this offer in full or in part. This is particularly the case should the pricing or description be an error.

We will correct any problems that we identify within a reasonable time.

The Team at So Euro